01the LLM selects · the code computes
The model understands; the code quotes
The AI interprets the request, but every price is computed by a deterministic engine over your catalog and rules. The AI cannot alter a figure.
02$ → quote card
Money only in quotes
No price ever appears in free text. Every figure lives inside a structured quote, with a reference number and a breakdown you can audit.
03calendar as gate
No availability, no offer
Before offering a date, Alba checks your calendar. A taken date simply doesn't exist in the conversation.
04agent · human · depends
You set autonomy, step by step
For each step of the cycle you decide whether Alba acts alone, asks for sign-off or escalates to your team. Autonomy is a dial, not a promise.
05doubt → ask
If information is missing, she asks
Alba doesn't fill in gaps: when something isn't in your data, she asks the client or hands over to a person. She never guesses.
06full audit trail
Everything leaves a trace
Every message, figure and decision is logged. You can reconstruct any conversation and see why Alba did what she did.